In OTRS 3, you&#39;ll see the options here.  It&#39;s called &quot;Notifcations (Event)&quot; under the Admin screen.<br><br>

<p class="MsoListParagraph" style="margin-left: 0.25in;"><a href="http://OTRS-SERVER/otrs/index.pl?Action=AdminNotificationEvent;Subaction=Change;ID=1">http://OTRS-SERVER/otrs/index.pl?Action=AdminNotificationEvent;Subaction=Change;ID=1</a>
</p>

<br><br><div class="gmail_quote">On Wed, Sep 15, 2010 at 11:46 AM, Erik van Ast <span dir="ltr">&lt;<a href="mailto:Erik.van.Ast@suzohapp.nl">Erik.van.Ast@suzohapp.nl</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">









<div link="blue" vlink="purple" lang="NL">

<div>

<p class="MsoNormal"><span style="font-size: 10pt;" lang="EN-US">Hi
all,</span></p>

<p class="MsoNormal"><span style="font-size: 10pt;" lang="EN-US"> </span></p>

<p class="MsoNormal"><span style="font-size: 10pt;" lang="EN-US">I
have set up OTRS months ago and everything works really well, but I found out
that notification emails created by new tickets are only send to 1
administrator and we have 2. So today I tried to set OTRS up in such a way that
those notifications are send to multiple addresses, but I can’t find it.
Can anyone help? Can I fill in multiple addresses somewhere or do I need to configure
it otherwise? I think the notifications come from the <span style="color: black;">en::Agent::NewTicket
notification but I can’t find any email addresses there…</span></span></p>

<p class="MsoNormal"><span style="font-size: 10pt;" lang="EN-US">We
use OTRS 2.4.7 on a OpenSuse 11.2 system en tickets are created both by sending
an email to the OTRS system or by creating it on the customers OTRS website…</span></p>

<p class="MsoNormal"><span style="font-size: 10pt;">Kind regards,<br>
Erik</span></p>

<p class="MsoNormal"><span style="font-size: 10pt;"> </span></p>

</div>

</div>


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