Hi Michael, On Thu, Aug 08, 2002 at 04:48:14PM +0100, Michael Bielicki wrote:
long time no see, since Zurich. It was nice to meet you there :)
Ohhh ja. It was really nice to meet you (and all the ISPMan guys) there! ;-)
Anyways, here is my question. I am ditching RT and going for OTRS. Now my problem is that we get around 20.000 Tickets a day and I would like to be able to archive all tickets that are > 6 months to a second system that is for archival only, to keep the current one nicely fast and clean. How would I go for that ?
It depends on a few things. Tell me more about your clients/tickets. Do you work with register-codes, do you work with customer ids, do you work with a accounting/contract system and do you have different groups/permissions for the agents? -==> If I know this, I can tell you the best way. PS: Nice traffic - 20.000 Tickets day! ;)
cheers
Michael Bielicki
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Old programmers never die. They just branch to a new address.