Hi Denis, On Mo, Jul 04, 2005 at 05:49:23 +0200, Denis Julien wrote:
are existing some tools to manage the otrs data base scheme?
You can use either the OTRS web frontend or the client programm of your database server, e.g. any mysql client. But normaly you don't have to access the database directly with the client... Refering to your question in the subject of this mail I'd like to say, that OTRS isn't designed to delete users, customers, queues, e.g. You can only mark them "invalid" in the specific area of the web frontend. The reason for this is, that deleting users, customers, e.g. could cause data inconsistency. OTRS won't longer work properly, if a user is deleted but there are still tickets, that were created by this user...
Denis
Kind regards, Christian -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!