If your on a linux system you can modify the cronjob for the user otrs.
 
crontab -u otrs -e
 
In this file you have the lines:
 
# fetch emails every 10 minutes
*/10 * * * *    $HOME/bin/PostMasterPOP3.pl >> /dev/null
change the /10 to /n where n is the number of minutes you want the system to check the mail.
 
All this assumes that you are using a POP3 mail account.
 
Thanks
 
Greg Horne
GEH
GEHORNE
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of Russell Streitenberger
Sent: Wednesday, July 23, 2008 12:01 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Changing the Check for new email Interval (Russell Streitenberger)

well i was looking at a different interval than that. 

you can have this software check an email account.  well it appears to be checking it fine but it only goes and checks it once every ten minutes or so.  that is the interval i want to change.



Sincerely,
The image “http://www2.oginfo.com/signatures/rrssig.png” cannot be displayed, because it contains errors.

Russell R. Streitenberger

Network Administrator

Cell: 361-215-9141


The image “http://www2.oginfo.com/signatures/oginfoemail.png” cannot be displayed, because it contains errors.


----- Original Message -----
From: "Alex" <podrujko@yandex.ru>
To: otrs@otrs.org
Sent: Wednesday, July 23, 2008 2:19:25 AM GMT -06:00 US/Canada Central
Subject: [otrs] Changing the Check for new email Interval (Russell Streitenberger)


Hi Russel,

Refreshing time you can change in Prefernces under your user or in Admin settings in user options. Just select from list time witch you want
Can you help me too? I can not get reply from queue when I'm getting new ticket,

Everything turn on (responses and queues), may be I missed any optione and did not turn it
on ?

Alex
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