Re: [otrs] Office 2007 documents opening at zip files

Sorry - forgot to mention that you will need to restart your apache service after making these changes. On Wed, Dec 16, 2009 at 2:59 PM, David Holder wrote:

Hi Rosanna,

I've just checked another webserver I had this problem with, this is how I got around it (bear in mind that prior to this I had absolutely no apache experience, so apologies if this is the wrong way to approach this). In my .htaccess file in my web root I've added the following:

AddType application/vnd.ms-word.document.macroEnabled.12 .docm AddType application/vnd.openxmlformats-officedocument.wordprocessingml.document docx AddType application/vnd.openxmlformats-officedocument.wordprocessingml.template dotx AddType application/vnd.ms-powerpoint.template.macroEnabled.12 potm AddType application/vnd.openxmlformats-officedocument.presentationml.template potx AddType application/vnd.ms-powerpoint.addin.macroEnabled.12 ppam AddType application/vnd.ms-powerpoint.slideshow.macroEnabled.12 ppsm AddType application/vnd.openxmlformats-officedocument.presentationml.slideshow ppsx AddType application/vnd.ms-powerpoint.presentation.macroEnabled.12 pptm AddType application/vnd.openxmlformats-officedocument.presentationml.presentation pptx AddType application/vnd.ms-excel.addin.macroEnabled.12 xlam AddType application/vnd.ms-excel.sheet.binary.macroEnabled.12 xlsb AddType application/vnd.ms-excel.sheet.macroEnabled.12 xlsm AddType application/vnd.openxmlformats-officedocument.spreadsheetml.sheet xlsx AddType application/vnd.ms-excel.template.macroEnabled.12 xltm AddType application/vnd.openxmlformats-officedocument.spreadsheetml.template xltx

I think you can put this into a .conf file. (httpd.conf?)

Give that a shot, and let us know how you get on :)

Regards,

David

On Wed, Dec 16, 2009 at 2:41 PM, Marretta, Rosanna < Rosanna.Marretta@yrclogistics.com> wrote:

...

Hi David,

Thank you very much for your reply. I tried what it told me to do on the website, but unfortunately it didn’t work for me. The apache server (apache2) is running on a linux server.

Rosanna

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *David Holder *Sent:* 16 December 2009 12:08 *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Office 2007 documents opening at zip files

Hi Rosanna,

Check this link and see how you get on:

http://www.vladville.com/2007/04/office-2007-mime-types-for-apache.html

Regards,

David

On Wed, Dec 16, 2009 at 11:56 AM, David Holder wrote:

Hi,

The new office 2007 format differs a lot from previous versions (open XML I think?)

Either way I had this problem with a website I was hosting off apache, so this issue isn't specific to OTRS (afaik), but with apache itself.

Regards,

David

On Wed, Dec 16, 2009 at 11:33 AM, Marretta, Rosanna < Rosanna.Marretta@yrclogistics.com> wrote:

Can somebody tell me why office 2007 documents, i.e. word and excel open as zip files when attached to an OTRS call.

Thanks,

Rosanna Marretta

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