I needed the same thing, so I setup a second email account and that is what OTRS pulls from. All emails sent to the real address are stored in the mailbox and copied to the second address. It works perfectly. Nathan Campbell Systems Administrator Dallas Symphony Association n.campbell@dalsym.com 214-871-4026 http://www.dallassymphony.com -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Paul Puschmann Sent: Wednesday, November 15, 2006 5:14 AM To: otrs@otrs.org Subject: Re: [otrs] POP3: no delete On Wed, Nov 15, 2006 at 10:23:26AM +0100, EXT / CAP GEMINI LEBLANC Bastien wrote:
Hi all,
Can you tell me if it is possible to fetch mails from POP3 to integrate into OTRS but without deleting it from the server?
In fact I tried to comment the ligne 202 in the PostMasterPOP3.pl $PopObject->delete($Messageno); But the ticket are duplicated.
That would be really usefull to test otrs, while keeping our current mail system.
You could use fetchmail / getmail in connection with procmail. Paul -- : Please answer below the quote, use a realname and : use plain-text (no HTML). : Thank you.