Mixture of resultrs. Ive now lost count how many times Ive wiped the machine and started from scratch. I finally found the missing piece of sasl, so now I can send mail from the otrs box Turnkey OTRS seems to be a genuine but very lean Ubuntu 10.04 OS. The newest .deb out there for OTRS is 2.4.7 so that's what Im running. While I can now send mail to otrs, Im still not receiving yet. Because the 2.4 docs don't accurately explain 2.4.7, Im having to guess a lot. Im still in the race to see if I can get a system into production before the Microsoft group can. Right now, Im using the otrs postmaster system from the otrs cron. SHOULD I be DOING THIS ? Or should I just punt and set up fetchmail ? If I don't get mail coming on to the machine, the rest is moot. Yes I know I should be running 3.0 or above, but there aren't any debs for it yet so Im stuck with 2.4.7 Suggestions how to get mail on to the machine ?