22 Sep
2007
22 Sep
'07
12:42 a.m.
LQ Marshall wrote:
Nils Breunese (Lemonbit) wrote:
When I have something sitting in my inbox that really should be sitting in OTRS I just forward the message to OTRS.
The From (and other) information in OTRS gets wrong info with this solution. When you answer the thicket you have to change To:
I resend the message change the TO to the OTSR. This maintains the FROM but you loose the correct header information.
Then make sure you use a mail client that supports redirecting messages. Mine (Apple Mail) does and apparently there is an extension for Thunderbird that does this. I'm sure there are other mail clients that support this. Nils.