RE: [otrs] Solving the Outlook Express subject replacement problem

On Mon, 5 May 2003, Paul wrote:

I dug into the source and it appears that the colon (:) is hardcoded into the source. While looking through this, I noticed that replies are sent in this format:

[$TicketHook: $TicketNumber] Re: $Subject (variables not literal)

This would probably be better changed to:

Re: [$TicketHook$TicketDivider$TicketNumber] $Subject

To prevent problems with clients that strip everything before the first colon.

I have been simply removing the : out of the source and changed the TicketHook to "ID#-"

What file(s) might we make that change in? ;) -CA