Hi Stefan,

thanks for the answer, but that does not solve the problem for us.

When i search for old ticket under the customer account i do not find the tickets. Surprisingly i can see all tickets in the backend being assinged to the correct Active directory user ( Phonenumber, Location etc. is correct )

It seems as if somewhere in the frontend is problem to associate the user and the tickets, we are still investigating this problem. The strangest thing is, that we had everything working with 2.0.5.



Can somebody send me a working Config example ( with 2.2.x ) when using an LDAP Backend maybe i can find the error then.

Regards






Stefan Kulcsar <stefan.kulcsar@Marquardt.de>
Sent by: otrs-bounces@otrs.org

23.11.2007 06:52
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Re: [otrs] Own ticket not showing up





hi soeren,

we have the same issue while upgrading from 1.3 -> 2.2 a solution is
that the customer can click on the "search"-button to search their old
tickets.

--
Stefan Kulcsar


On Thu, 2007-11-22 at 10:23 +0100, Sören Malchow wrote:
>
> Dear all,
>
> we just upgraded from 2.0.5 to 2.2.4,
>
> -> install 2.2.4
> -> dump database from old 2.0.5
> -> run sql upgrade scripts
> -> migrate settings from old to new otrs
>
> The users are authenticated against an Acitve Directory.
>
> After the upgrade all tickets in the frontend are missing, meaning no
> user can see his/her own tickets anymore.
> In the backend everything is fine, and we can see all tickets,
>
> Any ideas ?
>
> Regards
> Soeren
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