Hi Nils,

Thanks for the input, you've saved me a lot of additional time trying to get this to work in the current version.

Best regards,
John


-----Original Message-----
From: Nils Leideck - ITSM <nils.leideck@leidex.net>
To: User questions and discussions about OTRS. <otrs@otrs.org>
Sent: Thu, May 13, 2010 1:23 pm
Subject: Re: [otrs] Using ACLs to control default note text

Hi,

On 12.05.2010, at 19:12, johnbarratt@mail.com wrote:

Is it possible to use ACLs to make the default note text for new telephone tickets different depending on the group that the user is a member of?

At the moment I have our test system set up so that an ACL controls the list of available queues, next ticket states and priorities based on the user's group, but I can't find any refernce to controlling the content of the body text using ACLs. We want to do this so that we can get a different list of questions to be asked in a new ticket template depending on the product being supported.

This is not possible with ACLs in the current version.
You might be interested in subscribing to this big entry: http://bugs.otrs.org/show_bug.cgi?id=4659

If you do a reply on that your wished are heard :-)

Freundliche Grüße / Kind regards

Nils Leideck

-- 
Nils Leideck
Senior Consultant

nils.leideck@leidex.net
nils.leideck@otrs.com

http://webint.cryptonode.de / a Fractal project



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