Hi wagner,
On the first point try this ACL
$Self->{TicketAcl}->{'ACL-problemstateclose'} = {
Properties => {
Frontend => {
Action => ['AgentTicketClose'],
},
Type => {
Name => ['Problem'],
},
},
Possible => {
Ticket => {
State => ['State'],
},
},
};
And the second one, I can't help you.
2012/1/26 Wagner
Hello,
I have some questions about ACLs
first: I need to create a ACL that works on the TicketViewClose that will add a possible next state if the type of a ticket is problem, is there a way to do this?
second: I created ACLs to filter services based on the type of ticket, if is a incident only services related to incidents, if is a Request only services related to requests. That works fine, but I have a problem, imagine I create a ticket as a Incident after created I want to reclassify it to Request, it doesn't reload the services of Request, only shows the ones from Incident. Is there a way to make ACL work in another views like AddNote or any other?
Thanks
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