On Monday, March 15, 2004 4:14 PM
Vladimir Gerdjikov
$Self->{'AuthModule::LDAP::BaseDN'} = 'dc=hebros,dc=bg'; # My baseDN, why there is different sintaxis? What is correct one "dc" or "ou"/"o"?
This is nothing you set here, but merely reflect here. Means, this is the name of your LDAP directory tree entry point. The syntax is different from a fully qualified domain name in the DNS, because we're dealing here with directory servers, which simply follow a different naming scheme than domain name servers. An ADS is somewhat of a hybrid between the two, although in it's bones, it's an LDAP, communicating and relying heavily on (its own maybe) DNS.
$Self->{'AuthModule::LDAP::UID'} = 'uid'; # I'm not sure is this correct, but left untouched
Error: When I've restart Apache and go to Customer-User URL (customer.pl script): this error apear: Ones again: when local authentication occure, everithing is OK.
Any ideas? Any help will be very appreciated! This is my first attemp to link OTRS with LDAP server and I'm afraid, that this is only a begining.
Were those the only settings you did for LDAP? You're not even half way through. I'd suggest, you really re-read the examples from our doc server: Customer User Backend http://doc.otrs.org/1.2/en/html/customer-user-backend.html#AEN775 Customer User Auth Backend http://doc.otrs.org/1.2/en/html/customer-auth-backend.html#AEN788 To be complete - this is for the agents, from LDAP with love :) http://doc.otrs.org/1.2/en/html/user-auth-backend.html#AEN736 Just follow them thoroughly, leaving not a bit aside when trying to copy examples to your Config.pm. You may also try to thoroughly follow the advices given in the various messages on this list mentioning 'active' and 'directory'. Or best: both. There must be some. S-} hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388