[otrs] Viewing ALL tickets that are status Open

Hi, Running OTRS on W2K3 server, and have about 80 employees, we setup 4 main agents, and the rest of the employees are considered customers. Is there a way to see what tickets are Open or delayed in process.? I want to see what agents have tickets, and are not working them, i.e. the ticket is in their agent queue for over 24 hours. Thanks Tom