Re: [otrs] error executing PostMasterMailbox.pl

Hi Maxim, you should first do 'sudo su - otrs' - that will switch you to the OTRS user. After that, you can cd to /usr/share/otrs/bin and then run './PostMasterMailbox.pl' - you should see output with that. KR -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Wed, Apr 29, 2009 at 14:01, maximx86 wrote:

Hello Michiel,

No, I did not! Thank you. I am a Linux and OTRS beginner. I ran it now:

sudo su - otrs PostMasterMailbox.pl

and I didnt receive any information in the terminal, but the script didn't fetch any emails. What would be the next step? Where shall I look now?

Many thanks!

On Wed, Apr 29, 2009 at 12:14 PM, Michiel Beijen wrote:

...

Could this just be a permissions issue? When you run it from the web you'll run it as the OTRS user; did you do 'sudo su - otrs' before you tried running PostMasterMailbox.pl? -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl

On Wed, Apr 29, 2009 at 12:07, maximx86 wrote:

...

on Ubuntu 9.04 from its repositories. It works perfectly, The only thing I cannot get set up is PostMasterMailbox.pl to schedule fetching emails from the POP account.

It works fine when in Mail

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