Is there an addon or anything to add a knowledge base to OTRS?.. We would like to be able to document internal processes/how-to’s within OTRS itself rather than in a separate system.. I understand I could create a new queue and place the information in new tickets in that queue.. but I would rather if there was say a separate tab for knowledge base unrelated to queues/tickets as to not skew reporting
Thank you,
Shawn Gadow
Network Administrator
Oregon CUSD 220
“Security is when everything is settled. When nothing can happen to you. Security is the denial of life.” – Germaine Greer
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