Re: [otrs] Company tickets

1 Apr 2009


      thanks for the reply 

i saw this but the explanation not enough for me, can some one explain me in step by step please

thanks you
lakshan


--- On Wed, 4/1/09, Maurício Ramos  wrote:
...
From: Maurício Ramos 
Subject: RE: [otrs] Company tickets
To: "lakshan2000@yahoo.com" , "User questions and discussions about OTRS." 
Date: Wednesday, April 1, 2009, 4:56 PM
Hello, just copying and pasting...
"Hi, we are using, at customer creation page, the
attributes CustomerID and CustomerIDs. CustomerID we are
filling with the same value of Username and CustomerIDs is
semi-colon list of CustomerID of other customers of the same
company. A collegue at the job did this "trick". I
think it also had to enable this CustomerIDs field, changing
~/Kernel/Config.pm and ~/Kernel/User.pm"
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]
On Behalf Of Lakshan Fernando.
Sent: quarta-feira, 1 de abril de 2009 07:43
To: otrs@otrs.org
Subject: [otrs] Company tickets
Hi,
I want to know how to enable Company Tickets feature to
view  from the customer login so each user can see all
others users in the queue and the tickets.
Thanks you
Laksahn
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