Hi , Getting the following error when trying to setup otrs2.0.1 through the web installer : If you want to use the installer, set the Kernel/Config.pm writable for the werserver user! Can't open /opt/otrs/Kernel/Config.pm: Permission denied Checked my rw permissions : drwxrwxr-x 3 apache apache 4096 Aug 3 11:54 Config -rw-rw-r-- 1 apache apache 3918 Aug 1 14:06 Config.pm -rw-rw-r-- 1 apache apache 3918 Aug 1 14:06 Config.pm.dist drwxrwxr-x 11 apache apache 4096 Aug 3 11:54 cpan-lib drwxrwxr-x 2 apache apache 4096 Aug 3 11:54 Language -rw-rw-r-- 1 apache apache 12247 Aug 1 14:06 Language.pm drwxrwxr-x 2 apache apache 4096 Aug 3 11:54 Modules drwxrwxr-x 3 apache apache 4096 Aug 3 11:54 Output drwxrwxr-x 18 apache apache 4096 Aug 3 11:54 System Is this right? Do i need to chmod to? -- Regards , @-----------------------------@ | Danie Theron | | Network Administrator | | Verpakt Management Services | | email : danie@verpakt.com | | tel : +2711 6020117 | @-----------------------------@ If you dislike change, you're going to dislike being irrelevant even more. Only two things are infinite, the universe and human stupidity, and I'm not sure about the former. "Time is an illusion. Lunchtime double so." (Douglas Adams.) ------------------------------------------------------------------------------------------------------------------------------------------ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. ------------------------------------------------------------------------------------------------------------------------------------------