On Wednesday 14 February 2007 12:03, piergiovanni.gualotto@primeur.com wrote:
there are the projects of otrs that integration more functionalities, example there is the OpenTT project based on otrs + phpmyfaq and reporting tool with cewolf.
bye
Thanks a lot piergiovanni for pointing me to OpenTT. I tried the demo quickly. However, when I open the FAQ and browse the categories or ask a question at http://openttdemo.primeur.com/OpenTT/faq/index.php?action=ask I see categories like: OpenTT [it] (it), OpenTT[en] (en), OTRS [en] (en), ... The categories names are completely different than when I open a new ticket where I see categories like: Info, Info -> DomandeRisposte, Info -> QuestionsAnswers, Req, ... So, the workflow and the integration is not clear to me at all. So, when I close a ticket in the "DomandeRispost" category how am I supposed to make it appear in a "DomandeRispos" category on the FAQ, please? -- Munzir Taha Telecommunications and Electronics Engineer Maintainer of Fedora Arabic Translation Project https://listman.redhat.com/mailman/listinfo/fedora-trans-ar Maintainer of the OpenBugs project page at http://www.arabic-fedora.org/munzir/OpenBugs.html Master CIW Designer, ICDL, MOUS, Linux+, LPI 101 Riyadh, SA