Luigi, Was MySQL or MSSQL installed on the Windows machine already? It sounds like a pre-existing MySQL installation is preventing the turnup of the OTSR database. I'm new too... And just installed 2.2.1Win32 over XP... Install went without error and I'm now struggling through config Best Rgds, Dan -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of kirpi@kirpi.it Sent: Sunday, July 08, 2007 06:12 AM To: otrs@otrs.org Subject: [otrs] Database access denied for user "root" on installing 2.2.1Win32 I'm just trying to install on a Windows machine, but the system stopped me at the very beginning. It did not get past step two[1] and could not create a database. As the system suggested, I opened a detailed bug[2] I'm new to otrs, and I could not find real documentation about issues and features. Does anybody please have a suggestion? Thanks Luigi [1] http://doc.otrs.org/2.1/en/html/c238.html#installation-on-windows [2] http://bugs.otrs.org/show_bug.cgi?id=2039 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/