hmm... I didn't noticed he was referring to Customer view.
Unfortunately, there's not a corrsponding setting in sysconfig for customer view...maybe enabling it on the agent side, will modify customer view too (I don't think so, but it'll worth a try)
 
Gabriele
----- Original Message -----
From: Laurent Minost
To: User questions and discussions about OTRS.org
Sent: Monday, September 10, 2007 2:47 PM
Subject: Re: [otrs] Need help with customer interface and ticket placing

Hi,

I think this setting affects only Agent's view and not Customer's view.

Laurent


Le lundi 10 septembre 2007 à 12:28 +0200, Gabriele D'Andrea a écrit :
>    3 There is this issue in customer ticket view that all the correspondence
>    comes in tree view and not listed down so I can view all the history of
>    ticket in one
> Like this is what I get    what is required is to modify this so I can view them all in one go
In the admin area, go to SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewZoom
Change the follwing value to YES
Ticket::Frontend::ZoomExpand:
Show all articles to a ticket in the ZoomView without selecting which article to show?
Regards
Gabriele
----- Original Message -----
From: Mujtaba Karim
To: otrs@otrs.org
Sent: Monday, September 10, 2007 11:07 AM
Subject: [otrs] Need help with customer interface and ticket placing


Hi all,

Some issue in OTRS

I have  configured OTRS and it seems to work fine however two options I cant find I am sure these are small things but I wish some one can help me with it

 

1         when ever a ticket comes in to otrs  the latest ticket is displayed at the bottom of the page is there a way so that any ticket which comes in is displayed at the top of the page

2         In customer.pl once logged in is there a way to modify search parameters with specified queue

3         There is this issue in customer ticket view that all the correspondence comes in tree view and not listed down so I can view all the history of ticket in one

Like this is what I get    what is required is to modify this so I can view them all in one go

Zoom Ticket#: 200709101096


Age: 2 hours 51 minutes




4 

Print


Created: 09/10/2007 11:13:43




5 

     |-->customer (webrequest) 09/10/2007 11:13:43
         |-->system (email-external) 09/10/2007 11:13:43
             |-->customer (webrequest) 09/10/2007 11:15:04
                 |-->system (email-external) 09/10/2007 11:15:04
                 |-->system (email-notification-ext) 09/10/2007 11:15:05
                     |-->agent (note-external) 09/10/2007 11:16:58
                     |-->agent (note-external) 09/10/2007 11:18:49
                         |-->customer (email-external) 09/10/2007 11:36:02
                             |-->system (email-external) 09/10/2007 11:36:02
                                 |-->>>customer (webrequest) 09/10/2007 11:38:44
                                     |-->system (email-external) 09/10/2007 11:38:44



6          

 

Mujtaba Karim

Customer Support Manager

PixSense Inc.

172/P 3rd Floor Block-2 PECHS Tariq Road Karachi 75400 Pakistan

 C: 92.300.821.8601 | F: 92.21.432.2721-4 | E: mkarim@pixsense.com
www.pixsense.com

 

 




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