Hi Torsten,

Thanks for your email.

My Authentication needs to take place against the AD with LDAP. 
This is working. When a user put in his/her credentials (just username without domain) it's authenticated successfully against the AD, user can login and if not yet created in local DB it's created and added to the group 'users'.

I just found out that when i enable this rule the complete login is not working anymore. also manually it's now not possible to login.
   $Self->{'AuthModule'} = 'Kernel::System::Auth::HTTPBasicAuth';

When i try to login automatically with SSO it's not working and the following entries are written in the log:
Sat Dec 12 11:14:11 2009errorOTRS-CGI-10Need UserLogin or UserID!
Sat Dec 12 11:14:11 2009noticeOTRS-CGI-10User: No $ENV{REMOTE_USER} or $ENV{HTTP_REMOTE_USER} !(REMOTE_ADDR: 10.20.203.100).


When i try to login with my credentials username/password manually these lines are also logged,...
Sat Dec 12 11:14:31 2009errorOTRS-CGI-10Need UserLogin or UserID!
Sat Dec 12 11:14:31 2009noticeOTRS-CGI-10User: No $ENV{REMOTE_USER} or $ENV{HTTP_REMOTE_USER} !(REMOTE_ADDR: 10.20.203.100).

When i disable the "$Self->{'AuthModule'} = 'Kernel::System::Auth::HTTPBasicAuth';" rule again i can login manually...

Thanks for your help.

Best,
Dave

On 12 dec 2009, at 10:41, Torsten Thau wrote:

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Hi Dave,

LDAP is working and when i use a username without DOMAIN\ the user login is successful.

SSO is not working. When i add the following lines in my Config.pm for SSO

   $Self->{'AuthModule'} = 'Kernel::System::Auth::HTTPBasicAuth';

Login failed. And following entries are written in the log.

Sat Dec 12 10:07:02 2009 error OTRS-CGI-10 Need UserLogin or UserID!
Sat Dec 12 10:07:02 2009 notice OTRS-CGI-10 User: No $ENV{REMOTE_USER} or $ENV{HTTP_REMOTE_USER} !(REMOTE_ADDR: xxx.xxx.xxx.xxx).

Does anyone have any idea what the problem can be..?



where does your authentication take place? Do you use some BasicAuth
mechanism on the same webserver, in a way that the above mentioned
environment variables are filled? It doesn't look like...

regards, T.


- --
Torsten Thau, Dipl. Inform.
c.a.p.e. IT Labs GbR - Annaberger Str. 240 - D-09125 Chemnitz
phone: +49 371 5347 623
cell: +49 176 66 680 680
personal pgp-key: 0x93E0A174
fax: +49 371 5347 625
http://www.cape-it.de
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