Re: [otrs] Help with $Self->{CustomerUser}

10 Jun 2004

      On Thursday, June 10, 2004 11:57 PM
Tyler Hepworth  wrote:
...
What do the following lines do in $Self->{CustomerUser} (abbreviated
for ease of reading).
$Self->{CustomerUser} = {
    Name => 'Database Source',
    Module => 'Kernel::System::CustomerUser::DB',
    CustomerID => 'customer_id',  #  This line!
    CustomerValid => 'valid_id',
    Map => [
        [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],  #
This line!
    ],
};
...
What is the difference between CustomerID and UserCustomerID?
There shouldn't be any. The User... data is an almost free mapping of
attributes from the data source to customer user information. CustomerID
is the relevant one to determine which tickets a customer can see (those
with the same CustomerID). Imagine mapping 'o' to the CustomerID, or any
'ou' attribute. Yes, you may map 'description' or 'telephoneNumber',
too. Play with it.
...
I find
that I can change the value of one and it will not affect the other.
Right.
...
Also, I thought that a user's ID was drawn from CustomerID (when the
program looks at LDAP to find out what the CustomerID is) but have
found that it is drawn from UserCustomerID.
Indeed it is drawn from UserCustomerID, but read from CustomerID.

To be safe from confusion, set both fields to the same value.

hth,

Robert Kehl

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