On Mon, 2003-02-03 at 20:43, Pedro Carvalho wrote:
Anyone got OTRS (RC2 or RC1) working under RH8 ? The standard installation of rpm using INSTALL.Redhat instructions fails in several points:
Have you double checked your /etc/ld.so.conf for any discrepancies? On my last installation of RH 8.0, I had to not only make modifications to the path, but to the lib paths in /etc/ld.so.conf to include my /usr/lib and /usr/local/lib, then re-run ldconfig to rebuild the cache...
- rpm install fails because of dependencies check, although all the software needed is already installed by RH8 full install (perl, apache, mysqlclient10, etc): temporary FIX: rpm –i --nodeps
- RH8 uses apache 2, so I manually edit /etc/httpd/conf/httpd.conf and changed “Include /opt/otrs/scripts/apache2-httpd.include.conf”
- Installer.pl fails because Kernel/Modules/Installer.pm tries to access “../../Kernel/Config.pm” and should somehow access “/opt/otrs/Kernel/Config.pm”
- After making these changes the installer runs smoothly.
- First Login using “root@localhost/root” fails with incorrect password !!!!!
- Requesting a new password for “root@localhost” works fine, but after trying to login using the new password apache takes 99% of CPU and the index page does not arrive. After several minutes we need to restart httpd. Under “/var/log/messages” I got:
…. OTRS-CGI-10[3900]: [Notice][Kernel::System::Auth::DB::Auth] User: root@localhost logged in (REMOTE_ADDR: …..
….. last message repeated 30 times
Any ideias on how to correct this ?
Have you made sure that all the mod_* were configured properly for Apache? I had to reconfigure all the modules, but luckily, I'm using Webmin which makes it all the more easier... -- Mon, 3 Feb 2003 20:55:00 +1100 8:55pm up 1:21, 5 users, load average: 0.32, 0.18, 0.21 ------------------------------------------------------------------ | __ __ | kuhn media australia | | / ,, /| |'-. | http://kma.0catch.com | | .\__/ || | | |=================================| | _ / `._ \|_|_.-' | stephen kuhn | | | / \__.`=._) (_ | email: skuhn@telpacific.com.au | | |/ ._/ |"""""""""| | email: stephen.kuhn@gmx.net | | |'. `\ | | | icq: 5483808 | | ;"""/ / | | | | | smk ) /_/| |.-------.| | mobile: 0410-728-389 | | ' `-`' " " | Berkeley, New South Wales, AU | ------------------------------------------------------------------ linux user:267497 * RH 8.0 * PC/Mac/Linux/Networking/Consulting ------------------------------------------------------------------ O give me a home, Where the buffalo roam, Where the deer and the antelope play, Where seldom is heard A discouraging word, 'Cause what can an antelope say?