Hello, What do you trying to achieve is usually done using Generic Interface. Unfortunately OTRS has only operation for searching and getting Public FAQ records. Implementation of Custom web service operation for internal FAQ, based on user credentials shoud be easy though. It will be a small variation of default module PublicFAQGet.pm. For the original implementation look at the https://github.com/OTRS/FAQ/blob/master/Kernel/GenericInterface/Operation/FA... . Good luck :) Best regards Martin -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nick Bright Sent: Monday, February 8, 2016 10:23 PM To: otrs@otrs.org Subject: [otrs] Authentication using POST variables All, I'm working on integrating OTRS with a 3rd party system, and I'd like to be able to pull information from OTRS into the 3rd party system for display. Is it possible to load an article from the FAQ which requires authentication (internal article), when authenticating the call using POST variables? I really don't want to use GET variables on the URL because those things get logged - and we all know logging passwords is a Bad Idea(tm). -- ----------------------------------------------- - Nick Bright - - Vice President of Technology - - Valnet -=- We Connect You -=- - - Tel 888-332-1616 x 315 / Fax 620-331-0789 - - Web http://www.valnet.net/ - ----------------------------------------------- - Are your files safe? - - Valnet Vault - Secure Cloud Backup - - More information & 30 day free trial at - - http://www.valnet.net/services/valnet-vault - ----------------------------------------------- --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs