Could someone who is using the windows OTRS and has it working with their Active directory send me a snap shot of your Config.pm file I cannot figure out what I am doing wrong. Thank you, Ryan S. Stahl True IT Department IT Technician MCSA (307) 266-0403 The information in this electronic mail message and any attached files is confidential and may be legally privileged. If you are not the intended recipient, delete this message and contact the sender immediately. Access to this message by anyone other than its intended recipient is unauthorized. You must not use or disseminate this information as it is proprietary property of the True companies. Communications on or through the True companies' computer systems may be monitored or recorded to secure effective system operation and for other lawful purposes. Thank you.