Messagehi, check /otrs/Kernel/Config/Defaults.pm for it, its there.. byes.. Hello. I've successfully installed OTRS and have been using it for a few weeks now. But I noticed that when entering notes for a ticket I only have the option of "note-internal". I do not have the option "note-external". Can someone tell me how I enable the "note-external" options? Thanks in advance. Nav ------------------------------------------------------------------------------ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ No virus found in this outgoing message. Checked by AVG Anti-Virus. Version: 7.0.289 / Virus Database: 265.4.6 - Release Date: 05.12.2004