Thanks!
----- Original Message -----
From: "Yashpal Nagar"
You need to config this in your condig file i.e
/Kernel/Config.pm ## $Self->{'Ticket::NumberGenerator'} = 'Kernel::System::Ticket::Number::AutoIncrement'; # Ticket::CounterLog # counter log $Self->{'Ticket::CounterLog'} = ' /var/log/TicketCounter.log'; ### For more options look at the /Kernel/Config/Defaults.pm
/var/log/TicketCounter.log is the last ticket allocated. Which you need to set 0 for next ticket to be 1 ;) For more info look at the docs. Yash
Volker.Lipper@de.mecglobal.com wrote:
yes it is, search mailinglist for numbergenerator. the last given number is kept in a file that is named..... aaargh dont remeber, search mailinglist.
Li
otrs-bounces@otrs.org schrieb am 26.04.2006 13:21:15:
Is there a way to purge all tickets and restart the numbering?
After testing I want to delete everything in the system except the queues,users (config) and restart the number.
Additionally, is it possible to number from 1?
We would like to have a simple incremental number 1,2,3, etc ...
Thanks!
Paul _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting f?r Ihr OTRS System? => http://www.otrs.de/
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