i havent seen any responses to this yet, so i figured id rephrase/simplify my question: does anyone know if it's possible to automatically execute a custom shell script whenever a ticket is generated? ive been looking at the documentation, but i have yet to come across an example of doing this. thanks in advance. Mike Conigliaro wrote:
hey guys,
i'm in the process of putting together a custom monitoring system for a managed services provider, and i'm looking at helpdesk systems. between otrs and request tracker, i'm leaning towards otrs, but i don't know for sure if it can do what i need it to do. hopefully one of you can answer my question.
i currently have zabbix monitoring all the devices and sending out alerts, which are fed directly into otrs. this works great so far. however, i need to be able to parse an incoming alert message for certain strings (ie: "such and such a service is down"). if a match is found, i will call a custom script to remotely restart the service and modify the ticket with the result (eg: close the ticket if the service was successfully restarted).
is this possible? any advice would be greatly appreciated. thanks in advance. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/