Edit : I have 2.4.4 version (so not the very last one) !!!
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From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request@otrs.org
Sent: lundi, 23. novembre 2009 12:31
To: otrs@otrs.org
Subject: otrs Digest, Vol 14, Issue 74
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Today's Topics:
1. Locking tickets in Bulk Action (Martignier, Philippe)
2. Re: How to change the automatic deleting of emails
(Martignier, Philippe)
3. Software Error in Package Manager (Dave Lageweg)
----------------------------------------------------------------------
Message: 1
Date: Mon, 23 Nov 2009 11:53:54 +0100
From: "Martignier, Philippe"
Subject: [otrs] Locking tickets in Bulk Action
To: "otrs@otrs.org"
Message-ID:
<6F31DC7EBC4465428DB5706F309DBB13034194BA6D@ICCV101C.gms02.unicc.org>
Content-Type: text/plain; charset="us-ascii"
Hi there,
By default the system lock tickets when you choose bulk action. I want to remove that automatism.
I have been able to remove that automatic locking for any other actions with a research of the parameter RequiredLock in the sysconfig panel.
It works well, but in the Bulkview there is no such parameter ...
Is there a way to disable automatic locking when choosing bulk action ?
Many thanks in advance.
Greetings,
PS : I have the last version of OTRS
Philippe Martignier
Communications Division
Customer Service Section
Email : Philippe.Martignier@wipo.intmailto:Philippe.Martignier@wipo.int
Phone : 00 41 022 338 72 36
Building : GB I
Office : 2,4
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