hi all i am using otrs on windows small business server 2003. i am using version 2.2.1 which has a bug. the apache server keeps dropping and i get the httpd.exe failed error. i would like to upgrade to a bug free version. can somebody tell me what the procedure to upgrade is because i have to completely re install the new version. what kind of backup should i take or can i upgrade it without having re install the whole system. can i just include some modules that can help upgrading it to the bug free version. please let me know thank you _________________________________________________________________ Check out some new online services at Windows Live Ideas—so new they haven’t even been officially released yet. http://www.msnspecials.in/windowslive/