Re: [otrs] Generic Agent

Here's a page where the Crontab is explained. The Cron daemon (crond) runs tasks at scheduled times. http://adminschoice.com/crontab-quick-reference (Assuming you're using linux) First switch to your otrs user Type: crontab -l This should give you lots of information about tasks for OTRS. If this is empty you need to add the correct information which is described in the documentation. Second make sure the Cron Daemon is running. Type the following; ps -ef | grep crond You should get at least two results, one for "grep crond" but others for just "crond" on its own. Rory