What did you change to make it work? I am having the same problem but have not been able to figure it out. I have messed around with lots of the LDAP settings and I am still getting: Apr 20 10:01:05 ritchie OTRS-CGI-1[19853]: [Notice][Kernel::System::Ticket::CustomerPermission] Permission denied because module (Kernel::System::Ticket::CustomerPermission::CustomerIDCheck) is requred (UserID: hill99@email.franklin.edu 'ro' on TicketID: 10)! I am not getting the connection reset by peer errors that you were seeing though. I have also tried to add: $Self->{'CustomerTicket::Permission'}->{'1-CustomerIDCheck'} = { Module => 'Kernel::System::Ticket::CustomerPermission::CustomerIDCheck', Required => 1, }; to the configuration after reading through the Default.pm, but am still getting the error. Please let me know what specifc magic you worked to get it functioning :) Thanks, Alex Kelly Simone Balboni wrote:
Hi, thank a lot. This error is no more occurring, I dont know why. Maybe a made mistakes, like change in my LDAP settings the CustomerID and so on. I want to clean the ticket DB and restart from there.
Thanks, Simone
support@ritme.com wrote:
Hi,
This error seems to come from a LDAP connection error, are you sure of your LDAP settings? Is it working else where?
Hi,
working from the Customer interface, I'm trying to zoom on a ticket just created by the customer itself, but after a while I get the message of authorization denied with the message: "Please go away!". I found in /var/log/messages the following helpful debug infos, but I'm not able to solve...
Apr 20 01:05:16 ermete OTRS-CGI-1[9355]: [Error][Kernel::System::CustomerUser::LDAP::CustomerUserDataGet][Line:213]: I/O Error Connection reset by peer Apr 20 01:05:16 ermete OTRS-CGI-1[9355]: [Notice][Kernel::System::Ticket::CustomerPermission] Permission denied because module (Kernel::System::Ticket::CustomerPermission::CustomerIDCheck) is requred (UserID: 33363 'ro' on TicketID: 19)!
Can someone please give me a hint?
Thanks in advance, Simone _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? http://www.otrs.de/