Hi Dave, On Thu, May 08, 2003 at 04:42:09PM -0400, DTerrell@Delphi-Tech.com wrote:
Would there be any way to change this so the ticket is still viewable from the regular queue view but simply has some marker on it that flags to the non-owner that it is locked? The one way I've found to get at locked tickets of a different owner is by searching by owner and selecting that very ticket...
Normally not. There is a config option, maybe it helpful for you. But if you change it, it's possible to run in trouble (your case is _not_ tested!!!)! # ViewableLocks # default: ["'unlock'", "'tmp_lock'"] $Self->{ViewableLocks} = ["'unlock'", "'tmp_lock'"]; Add this to you Kernel/Config.pm and all tickets will be shown in QueueView $Self->{ViewableLocks} = ["'unlock'", "'tmp_lock'", "'lock'"]; Remember: This is not tested and is not on the todo list to implement it. You will not get help if you change it.
-Dave
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson