Hi Tarek, On Thu, May 08, 2003 at 03:31:52PM -0600, Tarek Dimachkie wrote:
It appears that OTRS is having difficulty downloading email responses from previously answer trouble tickets.
The incoming response email is downloaded from the POP3 email server at every update but the other emails that arrived after it are not downloaded. A long list of new emails starts to compile on the POP3 email server but nothing is delivered to OTRS. The same response email is downloaded every 10 minutes.
Sample response email Subject Line:
"Re: [Ticket#: 2003050810000149] Re: Can't connect to web [...]"
The configuration files are standard and have not been modified. Running OTRS 1.0.2
We fixed a few bugs in bin/PostMasterPOP3.pl. It would be better to update to OTRS 1.1. So this should be fixed. Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "The number of Unix installations has grown to 10, with more expected." The Unix Programmer's Manual, 2nd Edition, June 1972