19 Mar
2003
19 Mar
'03
9:28 p.m.
On Wed, Mar 19, 2003 at 05:59:51AM -0800, Wes Plate wrote:
A) The agent-follow-up-notification must be enabled in the agent preferences. (added new chapter to the doc: http://otrs.org/pages/index.pl?Action=Ext&Site=Docu-CVS/notification.html)
I do have notification turned on, and you're saying that the lock-state of the ticket should not affect notifications (meaning I should still get follow-up notifications even though the tickets lock themselves)?
Exact.
-- Wes Plate Automatic Duck, Inc.
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "The number of Unix installations has grown to 10, with more expected." The Unix Programmer's Manual, 2nd Edition, June 1972