Dear Jared,
I am not receiving new ticket emails from customers. I have verified that the queue is in "My Queues" and that I have the option to receive these emails is on in my preferences. Are there any other options I
should check? I do get emails when the ticket is moved and I get some emails when new tickets are entered by agents, but I don't get any when the ticket is entered by a customer. Any help is greatly appreciated.
Are the tickets where you do not receive emails web requests or email requeust or both. If the tickets are web requeusts, and if you have customer group support active, then this is a bug: http://bugs.otrs.org/show_bug.cgi?id=977 -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann