Hello: I am using LDAP for the customer queue. I can successfully search for a customer, and create a phone call /new ticket. Once it is created, I then open the ticket, and zoom. The customerID is not being displayed (its set to 'mail' in the config.pm file) and at the same time in the 'admin-area' there are no customers inside the 'customer user management' section ........can you please give me some insight on the problem also i get this error when i try to add user from the customer management section: Traceback: ERROR: OTRS-CGI-23 Perl: 5.8.0 OS: linux Time: Mon Aug 23 10:02:33 2004 Message: Not supported for this module! Traceback (1376): Module: Kernel::System::CustomerUser::LDAP::CustomerUserAdd (v1.15) Line: 256 Module: Kernel::System::CustomerUser::CustomerUserAdd (v1.17) Line: 156 Module: Kernel::Modules::AdminCustomerUser::Run (v1.9 ) Line: 140 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 688 Module: (eval) (v1.66) Line: 187 Module: ModPerl::RegistryCooker::run (v1.66) Line: 187 Module: ModPerl::RegistryCooker::default_handler (v1.66) Line: 159 Module: ModPerl::Registry::handler (v1.99) Line: 16 DelShawn