Solution of a problem which you send to customer is, in fact, a response (notification) email to customer. But, you also can create a notification which is triggered by ticket state (open, close), ticket priority, queue, etc.. Go to admin interface and take a look at Notification(Event)  option.

Best regards,

Ivo Veseli

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From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Mika Chu
Sent: Monday, May 17, 2010 8:50 AM
To: otrs@otrs.org
Subject: [otrs] how to enable auto-response for ticket close?

Hi everyone!

I installed otrs 2.4.7 on FreeBSD, it is working, there is email response for new ticket, but there is nothing for closing it.

How can I enable it?

Thanks!

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Mika Chu