Prabhakar g wrote:
i am new to otrs i am intsalling otrs on centos ,when i installed everything and finally when i am trying to start httpd servise its giving me error
service httpd restart Stopping httpd: [FAILED] Starting httpd: [Sat Jan 20 11:36:00 2007] [error] Can't locate Apache.pm in @INC (@INC contains: /opt/otrs/Kernel/cpan-lib /opt/ otrs/ /usr/lib/perl5/5.8.5/i386-linux-thread-multi /usr/lib/ perl5/5.8.5 /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi / usr/lib/perl5/site_perl/5.8.4/i386-linux-thread-multi /usr/lib/ perl5/site_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/ site_perl/5.8.2/i386-linux-thread-multi /usr/lib/perl5/site_perl/ 5.8.1/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.0/i386- linux-thread-multi /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/ site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/ site_perl/5.8.2 /usr/lib/perl5/site_perl/5.8.1 /usr/lib/perl5/ site_perl/5.8.0 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/ 5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.4/i386- linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.3/i386-linux- thread-multi /usr/lib/perl5/vendor_perl/5.8.2/i386-linux-thread- multi /usr/lib/perl5/vendor_perl/5.8.1/i386-linux-thread-multi /usr/ lib/perl5/vendor_perl/5.8.0/i386-linux-thread-multi /usr/lib/perl5/ vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl/5.8.4 /usr/lib/perl5/ vendor_perl/5.8.3 /usr/lib/perl5/vendor_perl/5.8.2 /usr/lib/perl5/ vendor_perl/5.8.1 /usr/lib/perl5/vendor_perl/5.8.0 /usr/lib/perl5/ vendor_perl . /etc/httpd/ /etc/httpd/lib/perl) at /usr/lib/ perl5/5.8.5/CGI.pm line 195.\nCompilation failed in require at /opt/ otrs/scripts/apache2- perl-startup.pl line 17.\nBEGIN failed-- compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 17.\nCompilation failed in require at (eval 2) line 1.\n [Sat Jan 20 11:36:00 2007] [error] Can't load Perl file: /opt/otrs/ scripts/apache2- perl-startup.pl for server otrs.globe7.com:0, exiting... [FAILED] please give me the solution
What version of CentOS are you running? Did you install using the rpm or from source? Did you run /opt/otrs/bin/otrs.checkModules to see if you have installed all dependencies (the rpm should take care of that)? Nils Breunese.