Re: [otrs] otrs Digest, Vol 97, Issue 17 | query unlocked Tickets with unanswered customer requests

Hi, I would like you, not to quote unnecessary information in your mails. Thanks. 13.11.2016 12:46 - OTRS Ziege schrieb: > my Goal is to get a list of all unanwsered (by an Agent) and unlocked tickets. > I think i have to do it with an Database Query.

But thats the step I need some help.

You can use the built in search function or the stats module. Search options are "state =  new" and "unlocked" for example. regards, -- Florian