[otrs] ACL with FREETEXT ISSUE

18 Oct 2012


      I'm trying to display a subset of freetext values depending on the queue
selected.
For this I did the following configuration:

In my freetext1 config I have: 

$Self->{'TicketFreeKey1'} =  {
  'TIPO CI' => 'TIPO CI AFECTADO'
};
$Self->{'TicketFreeText1'} =  {
  'DNS' => 'DNS',
  'Fibra optica' => 'Fibra Optica',
  'Firewall' => 'Firewall',
  'Hub' => 'HUB',
  'Panel' => 'PANEL',
  'Proxy' => 'Proxy',
  'RAS' => 'RAS',
  'WEB' => 'WEB'
};

My ACL script in config.pm is:
# ticket acl
 $Self->{TicketAcl}->{'ACL-CATEGORIA'} = {
	 # match properties
	 Properties => {
		 # current action match propertiess
		 Frontend => {
		 Action => ['AgentTicketPhone','AgentTicketEmail'],
		 },
		 # current ticket match properties
		 Ticket => {
		 Queue => ['Comunicacion::Redes'],
		 },
	 },
	 # return possible options (white list)
	 Possible => {
	 # possible ticket options (white list)
	    Ticket => {
		 TicketFreeText1 => ['HUB','PANEL','Proxy'],
		 #TicketFreeKey1 => ['RAS'], 
		  },
	 },
	 # remove options (black list)
	 #PossibleNot => {
	 # possible ticket options (black list)
	# Ticket => {
		 #TicketFreeText1 => ['HUB','PANEL','Proxy'],
		# TicketFreeKey1 => ['DNS','RAS','WEB'],
		# },
	#},
 }; 
 
But it don't work because it display all the values in phone new ticket,
where I enable this freetext

Please, Would somebody helpme
I apreciate your help

Antonio

[otrs] ACL with FREETEXT ISSUE

Antonio Sarmiento