Well, the 'phone ticket' simply creates a ticket in the queue, which the customer can view (if you give access).  The 'email ticket' sends an email to the customer, so I only use that if I need that functionality.

Josh


On Tue, Feb 26, 2008 at 9:06 AM, Forms <forums@grupocash.com.mx> wrote:
Hi list,
 
Some guidelines to know when to use phone ticket (or email ticket) ?
 
Thanks a lot
 
Carlos,
 

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