[otrs] AW: AW:Markus Nagel

Hello Markus, I wasn't able to try this until today. It works, vielen dank! Mit Freundlichen Grüßen aus Köln :) Tabitha Stang cleverbridge AG -----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von EDV Tekomedia Gesendet: Freitag, 2. März 2007 13:34 An: User questions and discussions about OTRS.org Betreff: Re: AW: [otrs] top posting Hello Tabitha, I think you should take a look at the following Sysconfig entry: Sysconfig -> Ticket -> Frontend::Agent::Ticket::ViewCompose and here at Ticket::Frontend::ResponseFormat This should be the config part where you can edit your response format. For me it worked Greetings EDV Tekomedia Markus Nagel Tekomedia GmbH Castroper Str.12 D-44791 Bochum T: +49 (0)234 8939-0 F: +49 (0)234 8939-28 ------------------------------------------------------- Tekomedia GmbH Castroper Str. 12, 44791 Bochum Reg.-gericht Bochum HRB 6537 St.- Nr.: 306 5867 0873 Geschäftsführung: Hans-Günter Oberlindober Tabitha Stang schrieb:

Hi,

I’m using „pre-canned responses” (using the “response” part of the admin section of OTRS), but it would be good to know how to modify all three in case I use the other two in the future.

Thanks!

Tabitha

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*Von:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *Im Auftrag von *Salvador Manzo *Gesendet:* Donnerstag, 1. März 2007 19:49 *An:* User questions and discussions about OTRS.org *Betreff:* Re: [otrs] top posting

Tabitha, Are you using pre-canned responses, auto-responses or notifications? Those are the three possible areas where you would need to modify the response template, I believe.

On 3/1/07 06:13, "Tabitha Stang" wrote:

Hi,

My company is evaluating OTRS for use. Unfortunately I’ve run into a major problem. When I answer a test mail, the format is so:

================================= [salutation I created]

/[body of the customer mail] / [OTRS response that I chose]

[OTRS predefined signature I created] =================================

We need the format order to be “top-posted” as below:

================================= [salutation I created]

[OTRS response that I chose]

[OTRS predefined signature I created]

/[body of the customer mail] /=================================

How do we change this?

Thanks!

Tabitha Stang cleverbridge AG

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