Re: [otrs] Installation Questions

Hershel Robinson wrote:

Could this be a problem with step 6? Webserver configuration? I don't think so but I don't know. All I actually did was add these 2 lines:

Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" Alias /otrs/ "/opt/otrs/bin/cgi-bin/"

to the very bottom of httpd.conf

What now?

I have this instead: ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" So, a ScriptAlias instead of a normal Alias. That should tell apache to execute the files as scripts, instead of serving them up as text documents. Here's my full vhost configuration for OTRS using mod_perl instead of CGI (much faster): ---- # agent, admin and customer frontend ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" # load all otrs modules Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl # Apache::Reload - Reload Perl Modules when Changed on Disk PerlModule Apache::Reload PerlInitHandler Apache::Reload # set mod_perl2 options # ErrorDocument 403 /otrs/customer.pl AllowOverride None ErrorDocument 403 /otrs/index.pl SetHandler perl-script PerlHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders Order allow,deny Allow from all </Location> # directory settings AllowOverride None Options +ExecCGI -Includes Order allow,deny Allow from all </Directory> AllowOverride None Order allow,deny Allow from all </Directory> ---- You might have to replace Apache::Reload with Apache2::Reload on your system (two occurences), I'm not sure. Nils.