
You may start with OTRS Manager to see if fits your needs... http://www.tokaware.com/index.php?page=otrsm_overview_en Ciao, d. -----Messaggio originale----- Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di Rabindra Pandey Inviato: mercoledì 10 giugno 2009 11:28 A: User questions and discussions about OTRS. Oggetto: [otrs] Reports in OTRS 2.3.4 Hi All, I want to create some management reports like - age of ticket, tickets that are not assigned for more than a certain days, number of tickets opened/closed per day per queue etc. I was wondering if there is a facility to prepare such reports in OTRS (2.3.4) or some one has done these kind of reports. I am a newbie to OTRS and your help is greatly appreciated. Thanks --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/