Hm...I see...simple enough, I suppose. Two questions come to mind in light
of this info:
- would it be possible to reflect that so that it's easily viewable in the
web interface?
- to modify the time period I'm searching for, could I do something like
this tp get work units for March?
month(t.create_time) = '03'
Thanks very much for your input.
~Myles
On 3/20/07, Beugen, Peter van
You can pretty easy create a query like:
SELECT
t.create_by,
u.first_name,
u.last_name,
Sum(t.time_unit)
FROM
time_accounting AS t
Left Join system_user AS u ON t.create_by = u.id WHERE
year(t.create_time) = '2006'
GROUP BY
t.create_by
It will give you userid, firtstname, lastname, total work-units In 2006
Regards,
Peter
*Van:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *Namens *Donald Musser *Verzonden:* dinsdag 20 maart 2007 22:50 *Aan:* otrs@otrs.org *Onderwerp:* [otrs] Can I create stats for time units?
Hello everyone,
I've had a bit of exposure to OTRS, as my company has been using it as our ticketing system for months now. We recently made the decision to start recording work units, and I wanted to know if anyone knew of a way to incorporate work units into the STATS objects. More specifically, I wanted to get the work units (by minutes or hours) for a particular ticket queue within a given time period. Any suggestions?
~Myles
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