Lars Jørgensen wrote:
Hi Steve,
This is default behaviour as far as I know it, we have a single cron entry...
*/20 * * * * $HOME/bin/GenericAgent.pl >> /dev/null
This runs *all* the GenericAgent jobs defined in Kernel/Config/GenericAgent.pm
Then why the elaborate way of selecting when to run the individual jobs in SysConfig? Is that just for show?
To be honest I don't know, I didn't write it ;), though I think there are 2 methods of creating GenericAgents, there are the ones you can define in the admin section of the GUI which I thought were controlled by the cron job "GenericAgent.pl -c db" and then those which you write yourself in Perl in the GenericAgent.pm file. I just set it up and it works, I don't have the need to run agents at a particular time, all of our GA's are set to operate depending on the length of time a ticket has been in OTRS. Steve -- Steven Carr Engineer - Khipu Networks Ltd. support@khipu-networks.com - www.khipu-networks.com Secure - Compliant - Infrastructure Registered Office: Fairfax House, 15 Fulwood Place, London WC1V 6AY Registered in England. Company Number 5218573 Specialist Reseller of the year - CRN Channel Awards 2007