15 Apr
2004
15 Apr
'04
3:16 p.m.
Hi, On Thu, Apr 15, 2004 at 03:59:20PM +0100, Duarte Cordeiro wrote:
is there any problem if I change the way tickets numbers are generated? Don't ask me why, but our helpdesk is only available by phone, but we're required to provide the ticket nr to the customer. We've started Monday to deliver the ticket ids, but users complain about the ticket id excessive length .
There is no problem to change the tickets number generator. For more info see: http://doc.otrs.org/1.2/en/html/configfile-ticketnumberformat.html
Thanks in advance,
DC
Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!