If you can put the data you want into an HTML table, Excel can grab the data from a web page. I do that for an internal product, and it works very well. Just go to Data | Get External Data | New Web Query in Excel 2000. I think it's similar in XP, too. It's not necessarily pretty, but it works. I don't know enough about Perl to drop the data into an HTML file, otherwise I'd already have all this set up and ready to go. -- Chris Salter -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of Covert, Jake Sent: October 1, 2003 11:09 AM To: otrs@otrs.org Cc: dev@otrs.org Subject: RE: [otrs] reports My boss too wants some reports. Does anyone know of any way to dump the database to an excel spreadsheet or some other format that I could pull out some kind of data from? ========================== (Tickets per Queue, per month) (Time it took to respond to tickets, and time to close 'em) (How much time are technicians taking on things, etc....) ========================== Jake Covert www.jakecovert.com -----Original Message----- From: Moshe Livne (Leibovitch) [mailto:moshe@softlink.com] Sent: Wednesday, October 01, 2003 11:58 AM To: 'otrs@otrs.org' Subject: [otrs] reports Hi, Is there a way to give the customer a monthly (yearly) report or the tickets he opened from the client web interface? If now, is there a way of doing it on scheduled basis on the server? Regards, Moshe (OTRS is working great!) _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System?